Warranty Terms
Ugee FreSound provides a straightforward warranty that is processed in the most hassle-free way possible. Please ensure you have your proof of purchase ready and refer to the terms stated on this warranty card when requesting service. Keep this warranty card, purchase invoice, and product packaging safe, and present them when applying for maintenance.
- Ugee headphones carry a 12-month warranty from the date of purchase.
- During the warranty period, if quality issues occur under normal use and our maintenance personnel confirm them as genuine, you will be entitled to free repair service. The warranty does not cover transportation costs or door-to-door service.
- Warranty service will not be provided under the following conditions:
1. Product malfunction or damage caused by improper installation, storage, or usage that does not follow the instructions.
2.Damage caused by force majeure.
3. Malfunction or damage caused by unauthorized disassembly or modification by individuals or organizations not authorized by ugee.
4. Inability to provide a valid proof of purchase or warranty card.
5. Warranty period has expired.
6. Hearing damage
*Listening to audio at excessive volumes may distort the sound and increase the risk of hearing damage and loss.
*Avoid listening to audio at high volumes for extended periods. - If the original warranty card is unavailable, altered, unclear, or contains incorrect or inconsistent information, the company reserves the right to refuse warranty service.
After the warranty expires, paid maintenance service from ugee is still available.
Contact FreSound：
To make a claim under this warranty, contact FreSound at:
EMAIL: service@fresound.com
Phone online time: Monday to Friday 10:00 - 17:00 PST
Please note that during special periods our customer support may not be able to answer the call in time (you can contact online live chat or leave a message to ask for phone service, our customer support will call you back)
Still not finding the solution？